When just minutes of digital downtime could lead to millions in lost revenue, organizations need an accurate way to assess and progress the maturity of their operations. An accurate measure of digital ...
FAIRFAX, Va.--(BUSINESS WIRE)--In the year since the initial release of the Operational Resilience Framework (ORF) by the Business Resilience Council, the ORF working group has expanded the framework ...
At higher levels of maturity, contact centers transform from cost centers into drivers of competitive advantage. According to BCG, organizations that effectively prioritize CX have seen 50% higher ...
PORTLAND, Ore.--(BUSINESS WIRE)--PKI Solutions is proud to announce the integration of the PKI Maturity Model Self-Assessment from the PKI Consortium into PKI Spotlight, the cutting-edge platform for ...
SolarWinds, the provider of simple, powerful, secure observability and IT management software, is debuting an innovative consultative offering designed to empower organizations to achieve successful ...
Mike Graves, vice president product management with Pierbridge, a WiseTech Global company, describes the stages of a model that enables shippers to adjust to unexpected ups and downs of demand. In the ...
ICF (NASDAQ:ICFI), a leading global solutions and technology provider, today announced that it has achieved Cybersecurity ...
88 Percent of Respondents Identify Investing in IT Operations as Key to Driving Preemptive Practices and an Enhanced Customer Experience SAN JOSE, Calif., Nov. 01, 2018 (GLOBE NEWSWIRE) -- Today, ...
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