Covid-19 was the death knell for traditional hierarchical command-and-control operations management. In its place a new model has emerged that’s far better equipped to deal with today’s disruptive, ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

Many companies are now 5-10 years into their digital transformation journey. I have blogged for two years (here for instance) about how the journey drives companies to forge a more intimate ...

New solution helps companies prevent outages and business disruption, protect customer experience, and increase productivity across the cloud adoption lifecycle “Traditional operations management ...

Rio Tinto’s journey towards operating an IT platform model was detailed by Remona Murugan, the company’s head of technology platforms, during a fireside chat at the recent Gartner IT Infrastructure, ...

Is the traditional command-and-control operations management model — which reigned supreme for decades in an era of relative stability and predictability — finally dead? All the signs we see say it is ...