Is the traditional command-and-control operations management model — which reigned supreme for decades in an era of relative stability and predictability — finally dead? All the signs we see say it is ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Royal York Property Management continues to strengthen its position as a leader in full-service property management by expanding a service-driven model built to support property owners at every stage ...

The Operations Management doctoral program trains you to apply theoretical, data-driven or empirical analysis to advance your understanding of how work and processes are, or should be, organized and ...

ISA-95, also known as ANSI/ISA-95 or IEC 62264, is an international set of standards aimed at integrating logistics systems with manufacturing control systems. It organizes technology and business ...

New solution helps companies prevent outages and business disruption, protect customer experience, and increase productivity across the cloud adoption lifecycle “Traditional operations management ...

Rio Tinto’s journey towards operating an IT platform model was detailed by Remona Murugan, the company’s head of technology platforms, during a fireside chat at the recent Gartner IT Infrastructure, ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. The emergence of complex technology enabled selling systems – ...