Harvard Business School

Operations Service Management: Transforming Campus Through Digital Workflows

With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off ...
Harvard Business School

Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management

Fisher, Marshall, and Ananth Raman. "Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management." Special Issue on The 30th Anniversary Issue of Production and ...