We need to empower customer service staff to actively think and provide them with the tools and opportunities to act on their real-world observations and insights. By applying the simple hack of ...

REDSTONE ARSENAL, Ala. – Redstone is making it easier for the military and civilian community to renew their identification cards. The Garrison’s One Stop Service Center has expanded its hours to ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Anyone who has ever sold anything before understands how hard it is sell. Few people like to sell, and fewer are good at it. Selling is expensive — it costs money to hire and train good people, and it ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

Opinions expressed by Entrepreneur contributors are their own. In his book Tweet Naked, online marketing expert and social media agency CEO Scott Levy provides the critical information entrepreneurs ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

With the end of the COVID-19 federal public health emergency, the state is required to review eligibility for all 1.5 million Oregonians who have Oregon Health Plan (OHP) and other Medicaid benefits.

When a company wants to update its branding, it usually looks to traditional branding considerations such as its logo, its use of typography, its color palette, and possibly even whether it needs a ...