Omni-channel, automated digital communication technology has the potential to improve health outcomes and lower costs across almost every sector of the long-term care industry. Skilled nursing homes, ...

As airlines and passengers find new ways to engage with each other, an omni-channel strategy will ensure a consistent level of service across all points of contact says Ursula Silling, founder of ...

The goal is to support the patient journey across the entire care continuum through omni-channel solution. That’s the mission statement articulated by Rosalind Brewer, CEO of Walgreens Boots Alliance.

We meet with Jay Fowdar, VP of customer success at Samba TV, in this interview to discuss ongoing challenges in omni-channel planning. Jay also shares insights into how first-party data that leverages ...