Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

Research carried out by Virgin Media O2 has found that millions of people are likely to have seen fake customer service numbers using search engines and AI tools. It has also dealt with customers who ...

Heavy network investment has paid off for Virgin Media, which has seen customer levels stabilise after a period of subscriber ...