Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part of efforts to improve support for customers. The bespoke programme is ...

Virgin Media O2 (VMO2) is taking the next steps on its customer service overhaul with a reorg that includes significant ...

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...