NOIDA, India, Dec. 26, 2025 (GLOBE NEWSWIRE) -- The newly launched AI chatbot is designed to help businesses manage high ...

Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the Customer (VoC) initiatives. Best-in-class ...

SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

SINGAPORE, Dec. 08, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

REDWOOD SHORES, CA--(Marketwired - Nov 10, 2015) - Oracle (NYSE: ORCL) today launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud that helps organizations deliver a ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-enabled cloud software for digital transformation, today announced that Upland InterFAX, a leader in secure cloud ...

A new report reveals that UK organisations, including top brands and local government, have hit rock bottom in their delivery of multi-channel customer service. The nGenera Online Customer Service ...

In a study looking to determine top business priorities across industries for the next five years, customer service came out above both price and product. Great customer service has been climbing the ...

We live on tick and that’s OK. People want to buy a car, house or go to university right now. No one wants to wait years until the required amount accumulates. So, people take out loans to enjoy life ...

I have very vivid memories about Service Merchandise, a now-defunct business with a unique ordering process focused on catalog inventory. For a kid, that kind of business model was the ultimate ...