Dynatrace released the latest version of its application performance monitoring (APM) product today, which it hopes will shift the company from pure monitoring into the realm of customer experience.

ASHBURN, Va.--(BUSINESS WIRE)--Anodot, the autonomous business monitoring company, today announced the results of an independent survey that reveals that Communication Service Providers (CSPs) are ...

Customer service is a critical link in the development of brand loyalty, which leads to repeat purchasing and continued residual income to the business. Positive word of mouth from existing customers ...

ASHBURN, Va.--(BUSINESS WIRE)--Today, Anodot, the autonomous business monitoring company, announced a technology partnership with BENOCS to help Internet Service Providers (ISPs) manage content ...

On 11 December 2022, as users headed online to shop, stream music and download films, BT-owned Openreach carried more broadband traffic than ever before, with 229PB (petabytes) of data across the ...

Designed to improve customer service and machine monitoring, John Deere announces the new John Deere Connected Support. Enabled through the JDLink telematics connection, John Deere Connected Support ...

Here is how an air conditioning and commercial refrigeration company improved customer engagement by deploying a remote monitoring and control system. With an annual revenue of over 510 million USD, ...

Pitching a bird’s eye view of customer feedback based on social media comments and push surveys from the company, BirdEye (get it?) has raised $25 million in new financing. The software developer can ...

Customer experience is more important than ever. Businesses that aren't focused on delivering on the promise of good customer service are seeing their customers leave in droves. In fact, 66% consumers ...