Monet Software has released a workforce management (WFM) solution for Salesforce.com that integrates with Salesforce Service Cloud or Sales Cloud case management systems. With this omnichannel WFM ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Brynne Conroy writes about small business, women’s money and disability finance issues. Her debut book was an Amazon #1 New Release across multiple categories. In 2022, she won an industry award for ...

Labor costs are on the rise, which makes having the right workforce management software an imperative. Learn how taking a modern approach to employee scheduling, operational processes, and risk ...

Workforce management software takes the usual daily tasks carried out by HR departments and delivers automated solutions for them. HR management has been around for a while, with traditional ...

WorkForce Software is recognized for delivering advanced capabilities enabling the best employee experience, increasing the return on investment for its customers and for their commitment to ...

LIVONIA, Mich.--(BUSINESS WIRE)--The first global provider of integrated employee experience and workforce management solutions, WorkForce Software, released the 2023 IDC Tech Spotlight report titled, ...

Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Guillaume Perron, Calabrio: Workforce Management is NOT software.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...