Built on Modulate’s Ensemble Listening Model, Velma Enterprise API is the missing layer in real-world voice conversations. Experience it at Customer Contact Week Las Vegas. Boston, MA – June 3, 2026 – ...
In January 2026, Modulate announced the Ensemble Listening Model (ELM) for analyzing live voice interactions via a system of interconnected, hierarchical models that don’t just transcribe calls ...
Voice fraud is now one of retail’s fastest-growing threats, and fraudsters are winning. A new survey by Modulate and Retail Dive’s Studio by Informa TechTarget found that eight in 10 retail and ...