COMPUTER ASSOCIATES INTERNATIONAL launched new, streamlined help desk software on Tuesday designed to help end-users help themselves via a revamped Internet interface. Both Unicenter The Next ...

Midsize companies can mobilize BMC IT help desk application with new software from Aeroprise. Users of BMC’s Service Desk Express application will soon be able to extend its features to an array of ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

As businesses develop their IT budgets for 2023, with the specter of an economic slowdown looming, artificial intelligence (AI)-related projects will figure prominently in the discretionary spending ...