Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

June 4 (Reuters) - Microsoft (MSFT.O), opens new tab on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator ...

Johannesburg, June 29, 2021 – The collaboration between IFS and Microsoft is enabling South African businesses to realise efficiencies, benefit from innovation and develop new products and services to ...

Yes, it sounds obvious. But even some at Microsoft concede that when you're the world's largest software company it's easy to lose focus. That is, until your customers start to balk -- and look to ...

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