Reporting and rewarding quality at the service level instead of the hospital level may accelerate improvement, according to a Health Affairs blog post. Authors Dan Krupka, PhD, managing principal of ...

A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It is a ...

Almost every project requires vendor services; after the project is complete, those services are likely to still support your business. Learn what to look for in a vendor’s service-level agreement. A ...