Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

SAGINAW, Mich., March 31, 2011 /PRNewswire/ -- MiCTA, a national, non-profit group purchasing organization, has extended its Master Service Agreement for Emergency Notification Systems (ENS) with ...

HOUSTON--(BUSINESS WIRE)-- Innovex International, Inc. (NYSE: INVX) (“Innovex”), a leading provider of products and technologies to the oil and gas industry, today announced the signing of a strategic ...

AI-Based Remote Monitoring, Remote Guarding, and Video Surveillance Power to Become Standardized Security Across the Operator’s Multiple Lots PALO ALTO, CA, Dec. 15, 2025 (GLOBE NEWSWIRE) -- ...

MYR Group subsidiary signs five-year agreement with Xcel Energy for electric distribution services, anticipated at over $500 million. MYR Group Inc. has announced that a subsidiary has signed a ...

SAN JOSE, Calif.--(BUSINESS WIRE)--YuJa, Inc., a leader in ed-tech solutions, announces that the Tennessee Board of Regents (TBR), the largest system of higher education in Tennessee, has signed a ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

“Well, haven’t you ever heard that the client is always right?” one client raged over the Zoom conference call. “We don’t understand why it has taken so long to close our monthly financials, and ...

PALO ALTO, CA, Dec. 15, 2025 (GLOBE NEWSWIRE) -- Cloudastructure, Inc. (Nasdaq: CSAI) (“we,” “us,” “our,” “Cloudastructure” or the “Company”), a ...