The pandemic has created some “cultural angst” among consumers who are more anxious about the trustworthiness and delivery of services. As customers get more used to doing everything remotely — from ...

There are many important things you can do to ensure you’re managing customer expectations as well as possible. From investing in the right tools and software to setting realistic expectations and ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.

The past few months have seen a number of high profile mass-layoffs from tech firms like Google, Microsoft, and Amazon. In each case, these layoffs are purported to stem from the need for ...

In the crucible of the pandemic, CIOs emerged not just as tech managers but as pivotal players at the leadership table, having proven their mettle in navigating unprecedented challenges and business ...

A recent survey of homeowners and HVAC contractors found that homeowners expect one to three weeks between quote to new system installation, which largely aligns with what contractors are currently ...