Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

• Intelligent Delivery: Knowledge assets decay rapidly without active curation. Enterprise intelligence includes self-healing ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

The Central Intelligence Agency doesn’t like to talk about its mistakes. It’s not just embarrassing, but officials believe exposing details about how an operation went wrong reveals too much about how ...

Managing knowledge in the nuclear industry will be one of the most critical challenges in the near future. The purpose of this publication is to identify the fundamental elements needed for an ...

Management consulting firm McKinsey argues, “Effective performance management systems [are] designed to help people get better in their work, and they offer clarity in career development and ...

How building knowledge management into industrial AI early, while blending the best of GenAI and logic systems, can improve performance and efficiencies. Imagine a routine equipment alert on your ...

A content management system sits at the critical crossroads of your public-facing digital experience stack, unifying data, content and experiences. Since the beginning of the web, content has reigned ...