When a company completes a transaction or interacts in some way with a customer today, there's a pretty good chance that customer is a machine. And with all the devices proliferating in the growing ...

The growth of machine customers is projected to be more significant to enterprises than the arrival of digital commerce. In the next few years, customer service and support leaders must prepare for ...

Utility giant EDF UK wanted to find a way to exploit its disparate treasure troves of data assets and create pioneering services for its customers using up-to-date data analytics and machine learning ...

Has it ever crossed your mind that we may be living in the age of technological singularity - where computer intelligence surpasses human intelligence? Scholars have long debated this possibility, ...