Our previous report on discrepancies between Mac and PC support costs caused quite a bit of controversy, and has caused several users to check on the support status of various third party products ...

Like a lot of people I know, I provide Mac technical support for family members. I persuaded my mother-in-law to buy a Macintosh based largely on the reasoning that free tech support from me would be ...

What follows is a listing of wireless router manufacturers/models with which our readers have found poor, fair or good with regard to support and documentation. Of course, this list excludes Apple's ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...