Dunkin' has loyal customers across Massachusetts, but some aren't happy about the changes the company made to its loyalty ...

Program updates and new navigation tools help travelers negotiate the increasingly complicated universe of points.

Loyalty programs make that possible. They empower loyalty marketers to build meaningful relationships, gather rich insights ...

It puts a big decision directly in cruisers’ hands.

More cruise loyalty flexibility is coming soon to the Royal Caribbean Group family of brands.

WestJet Rewards is feeling the heat as a new loyalty program has just been announced by Air Transat, changing the game for frequent travelers.

Paid loyalty programs are an increasingly popular way for businesses to retain customers and increase brand loyalty. If you’re thinking about offering a paid loyalty program, you’re not alone.

From punch cards to point systems, there are a slew of loyalty program ideas and platforms to choose from. As we saw in part one of this series, the state of loyalty programs has shifted as customers ...

Airline executives sound the alarm on a plan that could disrupt travel and lending as we know it.

The long-standing model of mutual benefit is rapidly disappearing ...

A report by Arrivia found that only 42% of people used their awards to lower the cost of a trip. Customers pay for these "free" perks with fees and inflated travel prices. Travel companies removed ...

When news breaks, you need to understand what actually matters. At Vox, our mission is to help you make sense of the world — and that work has never been more vital. But we can’t do it on our own. We ...