While not a new concept in the slightest, live chat has rapidly become one of the leading customer service tools. With easy-to-navigate features, convenient automation options and simple site ...

Graham is an experienced editor and journalist. He is the founder of Media-Insert Communications; the former editor of The Marketing Leaders, the Chartered Institute of Marketing’s Technology group’s ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

Many AI bots still feel and sound artificial because the chats seem more like question-and-answer sessions than engaging conversations. But some AI developers have unveiled more interactive versions ...

YouTube live streams offer a dynamic way to connect with creators and other viewers in real-time, enhancing the viewing experience through live chat interactions. Here’s a detailed guide on how to ...

Welcome to TNW Basics, a collection of tips, guides, and advice on how to easily get the most out of your gadgets, apps, and other stuff. Telegram rolled out a bunch of new features last night with ...