An icon in the shape of a lightning bolt. Impact Link No matter what level you're at in your career, there are always more skills to learn and more knowledge to obtain. LinkedIn Learning is a premium ...

Customer service failures have long been frustrating, and social media has been a natural outlet for grievances. While Twitter (now X) has always been the go-to platform for complaints, LinkedIn is ...

BPO stands for "business process outsourcing." In short, it's a business practice we see implemented when an organization decides to outsource activities like payroll, human resources, billing and ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

Forbes contributors publish independent expert analyses and insights. I cover entrepreneurs and startups disrupting industries. As rapid advancements in technology continue transforming how businesses ...

Program to provide free access to 350 courses, six new Career Essentials Certificates, and 50,000 LinkedIn Learning Scholarships 14 million engaged learners in Asia to-date under Skills for Jobs ...

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos, a maker of ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...