Instead of depending on a customer service assessment by an external agency to improve your library, why not develop your own? Find out 10 things to include in your bespoke standard Customer service ...

When undergraduates start looking for source materials for a paper, librarians expect them to consult study guides, but most students don’t use the guides, and many don’t even know they exist, ...

WINDHAM, N.H. — The Advanced Library Format (ALF) standard will get a jump start when Alternative System Concepts Inc. (ASC) rolls out a free, open-source ALF parser on Nov. 19. The move is intended ...

Harvard libraries will no longer charge 50 cent per day fees on overdue books. The change, one of several detailed in a post on the Harvard Library system’s website, went into effect on April 1.