Great customer support remains one of the few differentiators that businesses can sustain over time. Companies that are winning in today's hypercompetitive business environment provide standout ...

REDWOOD SHORES, CA--(Marketwired - Nov 10, 2015) - Oracle (NYSE: ORCL) today launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud that helps organizations deliver a ...

Getting KCS right has always been paramount for service leaders, but most organizations grapple with its implementation. Fortunately, the right technology can not only simplify KCS implementation but ...

Zendesk keeps getting smarter. The helpdesk provider today announced Zendesk Guide, a knowledge base product imbued with deep learning algorithms to provide more intelligent, contextual customer ...

Building an effective support team in your small business involves ensuring that all team members have the skills and knowledge to perform effectively. By establishing clear policies and procedures ...

SAN MATEO, CA and QUEBEC CITY, QC--(Marketwired - August 11, 2015) - Coveo today announced that Coveo for Salesforce has received the Knowledge Centered Support (KCS sm) Aligned designation from the ...

New customer support technology can help you automate and enhance your company’s support operations in a way that boosts internal efficiency and saves money. What if you could reduce your support ...

In his 1999 book Management Challenges for the 21 Century, Austrian-born American management consultant, professor, and author Peter Drucker wrote of the importance of “the coordination and ...