The ability to deliver a consistent and outstanding customer experience is key to effective customer acquisition and retention. Everywhere you turn, people are talking about customer experience (CX).

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Automation is rapidly becoming an almost intrinsic component of digital ...

Automation, artificial intelligence (AI) and straight-through-processing are having a profound effect on the global Financial Services (FS) arena. Very few industries in history have seen such a ...

Strong demand for cloud services continues to drive growth in IT spending this year, despite inflationary pressures, says Stephen Minton, vice-president of the data and analytics research group at IDC ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Thomas Aronica is the Founder & CEO of Biller Genie, a solution that automates accounts receivable to get businesses paid faster. 2020 is now behind us, but what happened in 2020 will not stay in 2020 ...

Automation is the only way for organisations to accelerate their digital transformation by freeing IT teams of repetitive tasks so that they can focus on driving transformative projects, according to ...

Everyone says they want more secure systems but the reality of how teams go about implementing them means they can fall short all too easily. At a workshop convened to gauge progress at the recent ...

Forty-six percent of software development executives see the need to up-level capacity with automation as a top concern. Tempo’s time management survey revealed that managing team capacity is a ...

With pandemic-driven demand for robotic process automation (RPA) and intelligent automation tools set to increase exponentially in 2021, vendors are obliging accordingly. With over 150 RPA and ...