jdpower

Aftermarket Service Providers Make Strides in Satisfaction but Still Face Technology and Communication Gaps, J.D. Power Finds

TROY, Mich.: 29 April 2025 — Satisfaction continues to improve across all three segments examined in the J.D. Power 2025 U.S. Aftermarket Service Index (ASI) Study,SM released today. Tire replacement ...
Business Wire

Dealer Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...

J.D. Power: What It Is, How It Works, Sources of Revenue

You may know its surveys, but there’s more to its market intelligence Reviewed by Akhilesh Ganti For decades, J.D. Power’s research has been a key tool for savvy consumers trying to separate companies ...