The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, announces it’s adding transformative artificial ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the IT management division of Zoho Corporation, today announced that the IT asset management (ITAM) module in its flagship IT service desk software, ...

Diageo has gone live with an implementation of ServiceNow to automate IT services, as part of a global transformation. ServiceNow will provide cloud-based IT service management to support the beverage ...

Your organization's service desk serves a critical role in resetting passwords, resolving IT issues, and setting end-users up with the software they need. And as the ...