Your team needs to move fast. You're launching campaigns, closing deals, onboarding customers—and trying to keep up with everything in between. But as your business grows, so does the complexity.

Last week, Mary Anne Winniford wrote about IT process automation as a mixture of sub-markets that, as a group, are helping to move some IT organizations towards superior levels of operational ...

Recently, EMA has been seeing several new products described as “IT process automation” solutions. These products cover quite a broad territory with both small and large vendors claiming that their ...

Customer experience (CX) has been on a steep transformational curve in recent years. Technology-savvy consumers expect more personalization than ever, and they’re comfortable with companies using ...

Automation and AI are everywhere and will continue to grow and expand. Being able to leverage either or both will improve productivity, reduce errors, and help drive both employee and customer ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. To drive efficiency and elevate constituent service, state and ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

Federal agencies are undertaking the “largest wholesale modernization in government history.” At the same time, says a former government IT leader in a new report, agency leaders are coming to terms ...

At Imagine today, Automation Anywhere announced Autonomous IT and Autonomous Finance, new pre-built solutions for the ...

You started your company to build something meaningful, not to spend your mornings copying data between tools, chasing status updates, or approving the same task for the tenth time. Yet somehow, as ...

While the idea of boosting government efficiency is enjoying a moment in the political spotlight, it’s not inherently political. Who doesn’t want the U.S. government — or any other organization, be it ...