What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

Agencies are turning to the Information Technology Infrastructure Library to bring order to IT management processes, but what will that mean for their enterprise architecture efforts? Agencies have ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Digital transformation is inarguably a deciding factor today to stay ahead, keep companies competitive, and customers well-served. But what to do when your legacy estate is holding you back? This is ...

The Fourth Industrial Revolution — also known as industry 4.0 — has emerged, built on digital technology from the recent decades and taking that to a new level with help of machine-to-machine ...

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has ...

10 reasons IT managers fear ITIL, 10/24/07: Adopting the best practices laid out in ITIL requires IT managers commit to a multi-year project, bring executive management on board and wear their ...

With the rise of cloud services and virtualized networks that require swift and complex provisioning, IT process automation is key to helping IT teams deliver services with improved security, ...

Managing IT systems can be a headache, but the right software makes it a breeze! In 2025, IT management tools will be more innovative, faster, and more efficient than ever. These tools do it all, from ...