Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

Fake IT support sites promote malicious PowerShell "fixes" for common Windows errors, like the 0x80070643 error, to infect devices with information-stealing malware. First discovered by eSentire's ...

We've all been there. It's 2 am, and you need access to an email. The only problem is that you're having trouble logging in, and the whole world appears to be asleep. To make things worse, you have to ...

Most IT support teams are tasked with day-to-day troubleshooting. This ranges from fixing machines and networks to physically maintaining them by changing ram, hard drives, and fans. IT support is ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...