If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

No matter what the nature of your business, providing excellent customer service is key to your success. However, it is not enough to provide stellar service to your outside clients and customers.

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” The people who fill the company ...

From time to time, I run into company leaders who’ll fawn all over paying customers, then turn around and treat employees (the people who serve those customers, day in and day out) like pond scum. Not ...

Providing exceptional customer service lies at the heart of themission of many organizations. It is the central theme of books,articles, motivational seminars and business courses. Its value ...

The Internal & Client Service Applications (ICSA) Engineering group is responsible for creating the systems that Bloomberg uses to run the company. They interact with literally every department in the ...

Creating an internal customer service culture for a fleet department at times can be, well, a challenge. “I wish I could say it’s an easy task,” says Chad Burdick, CEM, Equipment Manager for ...