Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

L-R: E. Tanner Milne, Mark Coronna, Tammy Broaddus, Todd Hall, Samantha Haney, Lauren Reed, Jerry Ramos, Sarah Geltz, Mary-Cathryn Kolb, David Wescott, Kimberly Janson The Business Journals Leadership ...

Organizations with effective problem-solving techniques mostly use knowledge transfer and communication in an informed and more natural way. The downside of his approach is that employees and teams ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Hey, you there! Heard about knowledge management (KM) but don't know where to start? Don't worry, there's a whole number of people just like you. At least 60 of them were at the “Practical Advice on ...

Debate and discussion around data management, analytics, BI and information governance. This is a blogpost by Jim Webber, Chief Scientist at Neo4j, on how tech has finally caught up with ideas. To a ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

The Internal Revenue Service's Knowledge Management Program for disseminating employee advice and information has been difficult to use, and the employees who are supposed to be subject matter experts ...