As a customer service consultant and speaker, I find myself fielding inquiries about internal customer service almost as often as external. These two concepts aren't precisely the same and have ...

From time to time, I run into company leaders who’ll fawn all over paying customers, then turn around and treat employees (the people who serve those customers, day in and day out) like pond scum. Not ...

In the marketing world, a brand is so much more than a mere logo or symbol. It is the intangible sum of a product's attributes: its name, packaging price, history, reputation, and customer experience.

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Customer service representatives provide customer satisfaction beyond the initial sale -- a tough gig if there are product issues or billing problems. The position requires dedication, but over time, ...

Look, nobody likes to think that their own company is giving lousy customer service. And, maybe, your customer service isn’t actually all that bad; in my own experience, most of the companies that ...