Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better customer service. In addition, the company released a next-generation ...

RTI, a leading control and automation manufacturer for residential and commercial settings, today announced new video intercom support for select RTI controllers and third-party intercom-enabled ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced it has joined the Intercom App Partner Program to bring sales and ...

Rolling out to all Echo devices this week, Amazon’s new update to the Alexa software will include the ability to make intercom-style calls between rooms that have an Echo, Echo Dot or an Echo Show.

Intercom today launched the Conversational Support Funnel, a holistic framework for delivering and scaling modern, next-generation customer support through a messenger-first experience. The ...

RTI has announced new video intercom support for select RTI controllers and third-party intercom-enabled devices. Ideal for front door access, security gates, intra-office, and room-to-room ...