Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...

Start-up distributor Unfold has been appointed as Intercom’s authorised distributor in Australia and New Zealand, expanding ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...

Irish-founded tech group Intercom has parted ways with ChatGPT and opted to partner with OpenAI’s competitor Anthropic to spearhead its growth in the AI-powered customer service space. Intercom runs ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

Customer communication platform Intercom has overhauled its messaging platform in a bid to rival some of the consumer messaging apps. Intercom Business Messenger, which was developed by the company’s ...

Control4 is already a major player in the luxury smart home business. The company’s dealer-installed equipment controls AV entertainment gear, lighting, and security features in over 370,000 homes, ...