Interactive voice response (IVR) systems are communication systems, which provide automated telephone access to specified computer database information, while the new generation version can also ...

Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

Employed properly, empathetic, interactive voice response systems can take some load off contact center agents and augment the experiences of those reaching out to government contact centers, ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Such recorded greetings, inviting a response via the caller’s touch-tone telephone keypad, are generated by interactive voice response (IVR) systems, which for two decades have been the principal ...

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

Forbes contributors publish independent expert analyses and insights. Craig S. Smith, Eye on AI host and former NYT writer, covers AI. Without exception, we all hate the maddening menus and ...

Interactive voice response systems may help improve monitoring of patients taking anticoagulants such as warfarin while reducing the workload of clinical staff, found a study by Ottawa researchers in ...

ST. LOUIS — Managed service provider Interface Systems has announced the launch of its enhanced intelligent voice-down system. The updated solution now integrates with Interface Systems’ Interactive ...