Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The customer economy has propelled the customer experience and the ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

For businesses that need to streamline costs in their call centers, offshoring isn't the only option for doing more with less. Apropos Interaction Management Suite version 6.0 offers a flexible and ...

Pega Customer Decision Hub and Pega Customer Engagement Blueprint earned top scores in 'Current Offering' and 'Strategy' categories The report explains, "Pega’s Customer Decision Hub (CDH) is a ...

When entering the property management industry, there are so many new technologies that, at times, it can be overwhelming to decide what route to go and what provides the best results and return on ...

It’s nearly 2022, and we’re still talking about personalization. Why? Because there’s a big gap between expectations and reality that businesses need to close. To succeed with the level of ...

NEW YORK--(BUSINESS WIRE)--Smart Communications™ announced today that it has been named a ‘Leader’ in the first-ever Aspire Leaderboard for Interaction Experience Management (IXM). The launch of ...

The ability to interact with consumers in real time was once the stuff of science fiction. Having the capability to see what customers are doing on a site or in an app at any given moment, or having a ...

SAS recognized for providing an analytical powerhouse for enterprises looking to underpin customer decision-making and orchestration with a robust data science foundation SAS Customer Intelligence 360 ...

This is a preview. Log in through your library . Abstract Electronic communication has been proposed as a key technology enabling new organization forms and structures, work designs, and task ...

Interaction to Next Paint (INP) is a meaningful Core Web Vitals metric because it represents how quickly a web page responds to user input. It is so important that the HTTPArchive has a comparison of ...