Quality management systems are really just about one thing: quality. But assuring quality in your products and services has a nice ripple effect of increasing customer satisfaction and keeping them ...

Opinions expressed by Digital Journal contributors are their own. In today’s environment, the need for a quality management system is not merely a luxury. Still, instead, it is an essential ...

What is a Quality Manual? A Quality Manual is an authorized document created by a business, detailing how its quality management system operates. In other words, it’s a Table of Document Contents and ...

A quality audit examines your company's quality management system. A quality system auditor closely guards the checklist he uses and can adapt the list to ensure it applies to your business. If you ...