Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

The idea of integrating systems is nothing new. IT departments have constantly struggled to link enterprise applications together in a way that enables decision-makers to have the data they need at ...

Data integration is increasingly critical to companies’ ability to win, serve and retain their customers. Enterprises face increasing data integration challenges, primarily due to the growing volume ...

Modern applications rely on multiple data sources: on-premise legacy applications, cloud applications, databases, modern cloud-based SaaS solutions, IoT devices and third-party APIs. The integration ...

The integration of Computer Vision AI and Conversational Al will empower organizations to offer full service automation across all digital channels including voice, chat, image and video New York, NY ...

Unfortunately, this book can't be printed from the OpenBook. If you need to print pages from this book, we recommend downloading it as a PDF. Visit NAP.edu/10766 to get more information about this ...

TORONTO, Oct. 22, 2025 /PRNewswire/ - ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been Certified for Microsoft Teams Phone ...

ZURICH--(BUSINESS WIRE)--The Internet Computer blockchain launched by the DFINITY Foundation will leverage new cryptography techniques to integrate with the Bitcoin network, resulting in smart ...

NEW YORK--(BUSINESS WIRE)--Computer Design & Integration LLC (CDI LLC) today announced that CRN ®, a brand of The Channel Company, has named CDI to its 2021 Solution Provider 500 list. CRN announces ...

Scandiano, September 3, 2025 – E4 Computer Engineering, an Italian company in the field of high-tech hardware and software solutions for high-performance computing, artificial intelligence, and ...