Why is integrated service delivery, leveraged by technology, so hard to do? It's not a problem with the IT, any CIO will tell you. Rather, the trouble lies in the political challenge of rewiring a ...

Government reformers for years have been talking about creating citizen-centric services, organized around citizen needs, not around the convenience of bureaucrats. For years, it has been just that - ...

Research over the past 10 years has shown that the federal government funds over 40 employment and job-training programs across a host of federal agencies. 1 Several programs provide broad services to ...

Thermo King has officially launched a new elite and standardized service model after successfully piloting the program at dealerships in North America and Europe. Blue Track by Thermo King is a ...

It changed our personal and social lives. It changed how we interact with colleagues and customers. It changed how employers and customers expect work to be delivered. 2021 will bring more of the same ...

“In the past, CIOs deployed their own self-contained application architectures on their own servers and storage systems. This old model is giving way to a hybrid application architecture that combines ...