Tess Vigeland: If you have health insurance and we sure hope you do, chances are you’ve spent some time on the phone trying to make sense of your paperwork. What’s approved. What’s denied. Which part ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

It's rare when it happens, but when miscalculations enter a call center the results can be catastrophic. Curt Barry, president of F. Curtis Barry & Company, a Richmond, VA, operations and fulfillment ...

A Xerox call center in Moosic plans to hire 200 customer service employees. Xerox’s Moosic facility at 52 Glenmaura National Blvd. provides call center outsourcing for other companies. New employees ...