Omnipod, which provides hosted instant message (IM) services to companies of all sizes, is preparing several enhancements to its platform, including the additions of a Web-based client, a telephony ...

Instant messaging (IM) isn't just for chatting up your friends and colleagues any more. Enterprises have started to explore using instant messaging for customer service. With Forrester Research ...

A rise in IM messaging brings about greater opportunity for abuse. Web security company ScanSafe this week plans to announce a new service aimed at protecting instant-messaging channels from viruses, ...