PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Call centers, contact centers and contact center as a service software all fall under this category as they include handling of inbound contacts and outbound contacts in the context of customer ...

In a world dominated by Google AdWords and pay-per-click strategies, is there any real value in an old-fashioned phone call from an interested prospect? The answer is a resounding yes. Marketing teams ...

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...

Yesterday I posted some news and thoughts on the GrandCentral service. After thinking a bit more about the ability to merge most of my phone numbers (mobile, home, Gizmo) into a single number, along ...

The essential elements of a call center—a solid back-of-house (BOH) team, competent management and highly skilled call center agents—keep call centers effective and productivity consistent. In my ...

5 Call Queue Management Tips to Survive Peak Hour Traffic Your email has been sent Discover the best call queue management tactics to decrease wait times without hiring more call center agents.

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

The MarketWatch News Department was not involved in the creation of this content. NASHVILLE, Tenn., Oct. 22, 2025 /PRNewswire/ -- A new study from Clarus, a leading provider of patient inbound call ...