PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...

In a world dominated by Google AdWords and pay-per-click strategies, is there any real value in an old-fashioned phone call from an interested prospect? The answer is a resounding yes. Marketing teams ...

Dualling' refers not to simple moonlighting or after-hours gig work, but to employees being on the clock during regular ...

Marketing strategies continuously evolve. For your business to stay ahead of the competition, it must stay current with the latest trends, techniques, and technologies. What Is Inbound Marketing?

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

You need to make sure that when a customer calls, they get a response first time, every time. If you fail, your customer might soon become somebody else’s. Inbound Contact global can help. It allows ...

It’s never been easier to get a high volume of inbound leads. Mobile has breathed new life into direct response marketing. The proliferation of the use of click-to-call buttons on mobile lead-gen ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Following Google's announcement that its ads would generate over 30 billion calls in 2016, many people rushed to declare that "call commerce" is very much alive. That reference is to the inbound calls ...