Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years. Yet it still surprises me that ...

Quality training programs are one of the highest priorities in any fire department, as organizations look to ensure that members are prepared for the daily challenges and demands of the job.

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

While knowledge makes one a better person, it is the certifications, credentials and licenses that can advance a career. This has never been truer than in today’s fire and emergency services. Whether ...

The constant theme of this column is to train everywhere and as often as possible. In February 2020, I wrote “Train Where You Can” about turning your fire station into a training facility. I’d like to ...

Follow the steps below for guidance on how to apply for Optional Practical Training (OPT). Reminder: Do not submit your OPT application to USCIS until you have received your Form I-20 with your OPT ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...