For most startup companies out there that are dabbling in the telecommunications industry, it is necessary to have IT services right off the bat. However, it can be tricky to get the job done if you ...

IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

BOSTON--(BUSINESS WIRE)--Appfire, a leading provider of apps that help teams solve modern challenges with digital solutions, today announced several team members will present at JiraCon 2021, October ...

Many service desk staff believe their jobs will not be offset by artificial intelligence (AI) advancements, according to a survey of 323 IT service managers by IT service management community ...

“Many IT environments evolved over the years in response to the dictates of circumstance and short-term crises,” says Mike Alley, Director of ITSM for Logicalis US. “We are on the threshold of the day ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Many organizations follow devops principles and want to transform into devops cultures. Some of the key practices include version control, continuous integration and delivery (CI/CD), infrastructure ...

ServiceDesk Plus Cloud, Full-Stack ITSM Software, Passes PinkVERIFY Assessment for Four ITIL 4 Practices One of five ITSM vendors to clear the PinkVERIFY ITIL 4 Assessment Incident Management, Change ...