CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

PALO ALTO, CA--(Marketwire - Feb 7, 2013) - HP (NYSE: HPQ) today announced that HP Service Manager 9.3 has received 11 gold-level endorsements granted by the global accreditation body APM Group on ...

BURLINGTON, Ontario--(BUSINESS WIRE)--Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM tool assessment service. Since 1998, PinkVERIFY ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

Five new ITIL 4 practices introduced with more to come soon! BURLINGTON, Ontario — Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM ...