Technology is constantly evolving and organisations need to adopt the changing technology in order to maximise their benefits. But remaining agile and flexible enough to do so can lead to chaos if a ...

ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

The IT Infrastructure Library, or ITIL, turns 20 this year after launching in 1989 in the U.K. Now American IT departments and vendors embrace the best practice import. IT management practitioners ...

ITIL is a framework of best practices for delivering IT services. Of all the concepts in IT, ITIL may be the most misunderstood. Here’s a look at what the IT Infrastructure Library is, why you might ...

Cloud computing has become an increasingly popular means of delivering precious IT enabled business services. Customers and end users access the IT services catalog through self-service portals, using ...

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BMC Software – While IT organizations don’t deliver concrete and tangible goods the way manufacturing organizations do, IT and manufacturing executives face many of the same challenges. Both must ...

One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...