My company is currently looking at ITIL as the end all-be all of process development. Let me explain further that I work for a subsidiary of the parent company, not headquarters. I’m the poor schmuck ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Bill Willis was looking for a better way to talk with his customers. As deputy CIO of North Carolina, he needed to know if his organization was doing a good job serving IT users in state government ...

Heading up a successful project isn’t just about finding a safe middle path and sticking to it. A great leader knows how to take seemingly disparate ideas and bring all elements together behind agreed ...

When Mead and Westvaco—the country’s two largest forest products and packaging companies at the time—merged in early 2002, Jim McGrane, then the vice president of process development at Mead, was ...

Job Description: This person is in charge of implementing Information Technology Infrastructure Library (ITIL) policies, concepts and processes for managing IT services. ITIL impacts the management of ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Suzanne is a content marketer, writer, and ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has been positioned by Gartner, Inc., in the “Niche” quadrant of the 2013 Magic Quadrant for ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Thank you for your response to my last question (“Excluded from an ITIL project,” Advice Line, 7/23/2008). Some more information might help clarify my situation. We’re in a very tight budget cycle.