The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual business process models depicting all the guidance from each of the five new ITIL version 3 and eight ITIL version 2 ...

With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government’s disillusionment with the way that governmental ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

CA Inc. late last month brought out a package of software, services and training programs to help implement best practices for managing IT shops under the Information Technology Infrastructure Library ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

ITIL is an acronym that some CIOs don’t understand well. If they’re aware of the IT Infrastructure Library, it’s in the context of two of the library’s books that provide guidance on improving help ...

A reader recently sent me a request for background documents or links that would “map ITIL to ILM.” Apparently, he is preparing to deploy Information Lifecycle Management (ILM) and wants to wrap the ...