The IT Infrastructure Library, a set of management best practices that has long been popular in Europe, finally is starting to make waves in the U.S. The IT Infrastructure Library, a set of management ...

IT Process Institute CEO Scott Allridge has cybersecurity advice for healthcare executives: Consider ITIL, the framework formerly known as the Information Technology Infrastructure Library. “Following ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

Jeffrey Fritz is director of enterprise network services for the University of California, San Francisco. Campus IT departments need strong inter-unit coordination to facilitate efficient project ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Cloud Computing is the latest in the series of technological innovations that started four decades ago with mainframes/batch transaction processing during the pre-1970s. It later passed through online ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Change can be difficult. When change is set in motion on a large scale, such as across an entire enterprise or department, managing that change is critical to the success of the initiative. “Executing ...

CERN, the home of the Large Hadron Collider, is using IT service management (ITSM) to support operations outside the IT function. Reinoud Martens, service manager at CERN, has been taking the IT out ...

Experienced HR professionals know that navigating company transitions smoothly is an important and common element of their job. An organization's ability to navigate change effectively is crucial for ...

Today’s business landscape is constantly evolving. Businesses need to continually adapt to both internal and external impacts, including advances in technology, shifts in market dynamics (both ...